Soo and Carrots Inc. is committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws. This Privacy Policy sets out the basis on which Soo House collects, processes, uses, and discloses information obtained from you when you access the Soo House app or website (www.sooandcarrots.com) and use the related services. "You" and "your" include any person who accesses Soo and Carrots Inc. related apps or uses the Services.
"Personal Information" means information relating to or linked to a specific individual — such as name, address, telephone number, email address, age, date of birth, or any other information we have requested and you have provided through the Soo House app.
By visiting the Soo House app, you consent to the collection, processing, usage, and disclosure of your Personal Information as set out in this Privacy Policy.
Scope of Terms
Soo House reserves the right to update, amend, or modify the terms of this Privacy Policy at any time, and your continued use of the Soo House app or Services signifies your acceptance of the updated Privacy Policy — unless the changes reduce your rights, in which case we will ask for your consent. If you do not agree, you must stop using the Soo House app and other Services.
Collection of Information
Providing your Personal Information is always voluntary, but we may not be able to provide certain Services if you choose not to share it — for example, we cannot open your User Account without your name and contact details. The information we collect is stored until you withdraw your Soo House account, in accordance with applicable law.
Opening your User Account — when you open a User Account ("User Account") or update its details, we may collect your name, email address, username, password, and telephone number.
Visiting and using Soo House — when you visit Soo House or use the Services (even without registering or logging in), we may collect and process:
- Copies of correspondence between you and us, and between you and Operators on the platform;
- Information necessary to fulfill your reservations, bookings, or purchases with us and our Operators (such as age, date of birth, ID number when required for customs, and delivery address);
- Details of your usage (including traffic data, location data, and length of user sessions);
- Feedback and responses to surveys or newsletters published by Soo House;
- Information automatically collected by our server or third-party service providers when you access the Soo House app — including your IP address, browser and device information (including unique device identifier), and pages visited.
On mobile devices we may also collect location information if you have configured your device to share it (for example, to suggest nearby Services or provide personalized content). You can disable location sharing in your device settings at any time; some features may be affected as a result.
If you make bookings or purchases for other individuals, you must obtain their consent and ensure they have read this Privacy Policy before providing their personal data to Soo House.
Storage of Information
Personal Information and other data we collect may be transferred to, processed, and stored on our servers or those of our third-party service providers. We retain Personal Information only as long as necessary to fulfill the purposes described in this Privacy Policy, or to comply with any contractual, legal, tax, or accounting requirement.
When it is no longer necessary to process your Personal Information, we will delete or anonymise it. If that is not possible (for example, because the data sits in backup archives), we will securely store it. Data used for analytics or trend analysis will be anonymised or aggregated.
Soo House maintains reasonable physical, electronic, and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online system is fully secure — to the extent Soo House has fulfilled its obligations, it shall not be responsible for losses arising from unauthorized access to your Personal Information.
All payment transactions processed by us or our chosen payment provider are encrypted using online encryption technology. You are responsible for keeping your password confidential and not sharing it with any third party.
Usage of Information
We process Personal Information as necessary to perform our contract with you and provide the Services. We also process Personal Information on the basis of our legitimate interests in improving the Services and for direct marketing.
For example, we use Personal Information to create your User Account, fulfill your bookings, deliver the Services, contact you in relation to the Services, improve Soo House, and provide better customer support and timely notice of new offerings.
With your consent, we may contact you for feedback or to offer special savings and promotions. You can opt-out at any time using the unsubscribe link provided in such communications.
Disclosure of Information
We may share or disclose your Personal Information with third parties — some of whom may be located outside your home country — in the following circumstances:
- With Operators or other third parties who deliver goods or services through Soo House, where necessary to fulfill your bookings or otherwise implement our Terms of Use.
- If you are a visitor, with the relevant Operator for the Service you have booked or intend to book.
- If you are an Operator, with any visitor in connection with the Services you offer.
- With our third-party service providers (including Google Analytics) that perform services on our behalf, such as hosting, data analysis, marketing, and customer support.
- Where required by applicable law, court order, or a request from a governmental authority.
- Within the Soo and Carrots Inc. group of companies, or as part of a sale, merger, acquisition, or other corporate restructuring.
- With our advisors or agencies to protect the rights and property of Soo House.
- In any other case, with your prior written consent (which you can withdraw as easily as it was provided).
We may also share aggregated or anonymous information with third parties, including advertisers. Such information does not identify you personally on its own, though third parties combining it with data they obtain from other sources may be able to do so.
Soo House may contain links to third-party websites. Personal Information you provide to those websites is not subject to this Privacy Policy, and Soo House is not liable for any losses arising from it.
Cookies
We use cookies to make our website work and to improve your experience. When you visit our website, your browser transmits some Personal Information to us via cookies.
Your Rights
You may access, correct, or erase your Personal Information at any time through "My Account" in the Soo House app. You can also request access, correction, erasure, restriction of processing, objection to processing, or a copy of the information we hold about you by emailing help@sooandcarrots.com. When handling such requests, we have the right to verify your identity to ensure you are entitled to make the request.
Inquiries
If you have any questions or complaints about this Privacy Policy, please contact us at help@sooandcarrots.com.